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The story of H-E-B began 100 years ago in a tiny family shop in Kerrville. Today H-E-B serves families all over Texas and Mexico with over 300 stores and 56,000 employees. 1940s - H-E-B opened its first air-conditioned stores and began stocking frozen foods. Exclusive brand names also appeared, including Village Park, Park Manor and others.

Among the services of the company are H-E-B Credit Card, Defensive Driving, HEB Insurance, H-E-B Wireless, Pet Insurance, Business Center and In-Store Bank. H-E-B Pharmacy means easy drop-off, easy pick-up, quick transfers from any H-E-B location, easy refills, online or by phone 24/7, experienced, caring pharmacy team, thousands of insurance plans accepted, including Workers Compensation. The company can be contacted at

P.O. Box 839999

San Antonio, TX 78283-3999.
Please try to contact HEB Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

HEB Complaints & Reviews

HEB Reviews

Susaneu
An HEB employee in Marble Falls Texas accused me of stealing
5.0

Itook a shampoo back to discuss the price, I was sure I had been charged wrong price. I did not have my receipt with me but I assured the clerk I had it at home. She checked for ...

#318941
May 16, 2012
3

Granmabo...
HEB - Had my medication reduced by threatening dr
5.0

I live in excruciating pain and I was on a suitable amount of pain killers to alleviate this, yet HEB pharmacy took it upon themselves basically by threatening my physician to have...

#317439
May 09, 2012
56

Learlean...
HEB - REFUSED TO RETURN BAD FRUIT
5.0

I PURCHASED 2 WATERMELONS & 2 CANTALOUPES FROM THE HEB @9710 KATY FREEWAY, BOTH THE WATERMELONS & ONE CANTALOUPE WAS NO GOOD. I ATTEMPTED TO RETURN THEM TO THE LOCATION AT 10100 BE...

#308848
Mar 30, 2012
174

Kernal t...
HEB Grocery Store Would not cash a Pay Pal pay check
5.0

The H.E.B. Grocery store would not cash a pay check from PAY PAL, a whopping $198.50.Customer Service. lady said it was a rebate check. It Was NOT !Now I have to waste ...

#307383
Mar 24, 2012
196

Anonymous
HEB - Mi Tienda
5.0

Well first off I do not appreciate HEB grocery selling out to illegals. HEB sold out by opening a MI Tienda Mexican grocery store and closed the regular HEB store near by. I ...

#297176
Feb 14, 2012
303

Injuredp...
HEB - Fall at store
5.0

People don't expect HEB to be concerned if you have a fall in their store...The don't give a ***....It has been 3 1/2 months since my fall at their store, and the manager ...

#290821
Jan 21, 2012
278

Anonymous
HEB - Employs illmanored and uninformed
5.0

Mostly cashiers Uninformed about produce & improperly handling products. Stock person has damaged the product while opening boxes w/box cutters and careless restocking. My items...

#289083
Jan 14, 2012
395

CountOnD...
HEB PHARMACY LOOTING - 1604 & Culebra
5.0

It is not the first time we have gotten shortchanged on my medicine (Blood Pressure meds). At first I thought it was an honest mistake but numbers don't lie. It is also happening...

#286118
Jan 03, 2012
517

Pssdwrkr
HEB - Heartless unless you are dying
5.0

Their attendance policy is criminal, if you get into a car accident and break a leg you will get written up for not coming to work, even if you call and tell them. One girl ...

#264037
Sep 25, 2011
510

F_lopez
HEB and Telecheck
5.0

Went to HEB early this Saturday morning. Got a cart full of groceries for my family and myself and went to check out. The cashier rang up all of my groceries and then ran my check....

#258126
Aug 27, 2011
643

Godjinrai
HEB grocery ethics
5.0

I just recently lost my job of 13yrs at HEB grocery, due to a nagging back injury that required surgery. But here is where the ethics issue begins, I initally hurt my back in 2004 ...

#243068
Jun 13, 2011
852

Jjjoharr...
HEB store mgr.-Fred Marone-no returns w/o receipt.
5.0

I tried to return an item today at the HEB in Beeville, Tx. This is what happened: I did not have my receipt because the item was purchased several weeks ago. The girl at the desk ...

#220576
Feb 08, 2011
1625

Denisein...
HEB Wilcrest & Westheimer - Life Threatened in Parking Lot
5.0

I was verbally assaulted and my life was threatened in the parking lot of HEB at Wilcrest and Westheimer in front of a security guard while holding my 2 year old son. The security...

#202244
Oct 12, 2010
901

HOBYNG05
HEB - Pissed off
5.0

It happened twice today at the same HEB at brodie ln austinfirst lady at the seafood dp was very rude, i asked how much it cost to get a lb of shrimp and answered me in very ...

#156577
Sep 05, 2009
847

Anonymous
HEB grocery store fry road i-10
5.0

We go to shop the parking lot is so full of baskets we cant park, only after moving the baskets we find the baggers chilling drinking cokes at the entrance to the store. when we ap...

#145393
Feb 16, 2009
1907

Anonymous
HEB - Rude Cashier
5.0

I was at heb on beechnut in houston texas the cashier did say anything to me nor to the person before whom could barely see the amount that was due. I am a nurse so I notice the gu...

#144027
Jan 11, 2009
1223

Emmet
HEB - Nothing
5.0

The ad for HEBplus stated a certain price for an item and although the regular HEB had the same item, they will not give the item at the HEBplus price. Isn't HEB and HEBplus th...

#134427
Sep 07, 2008
705

RMARK
HEB wurzbac h/i-10 - pricing errors
5.0

I had an incident yesterday in which the checkout price on 4 units of an item and the store shelf price did not agree the supervisor saw the error but would only make good on...

#122538
May 30, 2008
1284
Reviews 1-18 of 18

Related Information

Food Stores
Food stores are ofter called grocery stores. There are several specialized types of groceries. Large grocery stores offer products other than food (e.g. clothing or household goods), are known as supermarkets. Small groceries mainly sell fruits and vegetables. Small grocery stores offering predominantly sandwiches and other kinds of snack foods are called convenience stores. An average grocery, however, offers as a rule the following products: biscuits, cheese / butter, chocolates, cigarettes, cooking oils / ghee, curry, meat and poultry, miscellaneous, mustard, pickles, sauces, as well as household washing detergents and means of personal hygiene. Among the well known groceries the point out Big B Grocery, Macey's, Roche Brothers, Food Lion, Costco, Copps, Metro to name just a few.

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