HEB
Reviews and Complaints
Heb - Manager Review from Houston, Texas
Quality of cooked food sold at store in HEB WHARTON TX
Preferred solution: Let the company propose a solution
Heb - Manager Review from Galveston, Texas
Taking the Central Market products out and trying HEB Organics is just Gross
Some HEB's are called "hybrids" as they have a mix of HEB and Central Market products. The owner of Central Market does not want his products in HEB so HEB has had to create their own "Organic" line.
90% of it is stale and the taste is not good. I always buy other brands now and no HEB Organic or other brands. It would only be in an emergency ! Whoever thought it was a good idea to start stripping the Hybrid idea away has made a huge mistake.
The Dripping Springs store originally began to have a good thing going - they had some good quality HEB brand products, other Brands and plenty of Central Market products. Now they have stripped the shelves of good quality HEB anything, added Organics by HEB and 90% of it is NOT GOOD ! They are slowly stripping the Central Market products out. I go to Bee Cave as often as possible.
At least they still carry more good products overall and more Central Market products. Even so I noticed the HEB Organics there the other day and was very upset. I think it is a disgrace what these nephews have done to this store in honor to Mr. Butt, the original owner.
I have to go to Whole Foods now to get white sweet potatoes even though the D.S. store carried them forever. It is a nightmare from stocking on time, having the shelves full and then having our options stripped away and the quality of HEB brands drop severaly. I hope the nephews will talk and all the other powers that be and they will start getting things back to how they used to be.
What an embarrassment to newcomers and people like us who have lived here for over 30 years.
Bring back the old Hybrid HEB's and that includes the one in Dripping Springs and Bee Cave, Texas. One day you will be sorry when enough people realize what you have done and are doing to us the consumer !!!
- Health area though too small
- All the changes
Deceptively labeled meat products
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Verified Reviewer | Austin, TexasPetitioning H-E-B: Give me back the dignity of work
Preferred solution: Full refund
Heb Cashier Review
Bad customer service
I went to heb on Guadalupe in LAREDO Texas on Tuesday October 1st 2015 and I was withmy daughter we had gone through the 10 items or less check out and I had more than 10 items in my basket so I told my daughter to pay the 10 items and I would pay the other 10 items as I approached the counter cashier she said this is only for 10 items I replied saying I know my she is going to pay for those items and I will pay the other 10 and then she said you cant do that its only one cart per person and i said sorry I didn't know..i said that that if she wanted i would change lanes..she kept nodding her head like saying no no no. she was obviously bothered by the fact that I had done that so as she was checking out my daughter she kept nodding her head and I said I'm sorry ...I'll move and she continuously nodding like a horse saying no and kept charging the 10 items.not even bagging the items then my daughter gave Her the money to pay and she tried giving me the change and i replied saying i didn't pay you she did.and she gave the change to my daughtert Rudly she was upset and continued nodding.and i said i cannot believe your acting like this ..it brothers you that much??
and she said it's not fair to the customer behind you..i was just in awe that she Was acting this way .. she started scanning my things me didn't even bother bagging my daughters groceries ..well as I had paid her for my groceries she started bagging items ..and the items that my daughter paid for got stuck in the black thingy ...deli cheese and deli ham and grapes and bread were all messed up and got stuck and were smashed so I said really and she said that's what happens because we don't have baggers in this checkout ..so i told her i don't want the cheese...
and she asked for my receipt to refund me and she says that's not the receipt... i had given her the right one she was just so upset that she didn't see it so then i handed her the other reciept and she said it's not in this one either..and i said just give me the cheese and she said i didn't charge it so.she was like gonna keep it...and i said let me see the receipt and I looked at it and I saw that she had charged this it showed it and I said give me the cheese and she gave me the cheese and I got my receipt i was so upset walked out I was standing outside looking at her at the window I was furious that she had done that and I was as I was standing there I saw that a bagger went to go help her bag some groceries so I walked right back in and I said I thought you said no beggars would help you and she mumbled something and I asked the bagger who the manager was on duty was and he pointed to her and I went and I complained they assured me that she would get reprimanded and I hope she does because that is very rude like I said I was wrong in maybe doing that but I had never done that before and I didn't think it was a big deal she could have just let it go but she kept on I hope they do something!
Preferred solution: reprimanded Priscilla
Do not purchase Boston Creme Pie Cookies
Who Cares
Nasty, old hamburger mea:
Preferred solution: The value is priceless. I want my old HEB people back. HEB was the best grocery store, anywhere, ever. Bring back the old values.
Medication Review
Extremely Rude Cashier
I went with my two children to HEB on Marbach Rd. in San Antonio, Tx for groceries at night on Saturday 08/23/2014.
During checkout I noticed that I forgot the drinks so I sent my son for the sodas. This was actually his first time there so he did not know where the sodas were located. As he was taking off to get the sodas the cashier then looks at my son and says, "You better hurry up cause I am almost done." My son and I just looked at her expecting her to laugh but we realized she was serious. She then said rudely, " "You think I'm playing right?" Wow, we just ignored her and I waited for my son to come back with the drinks.
As she was done ringing up my groceries, my son arrived with two 3 liter sodas. I could tell the cashier, Diana, was very bothered by this and she asked if I still wanted them. I said yes. She then looks at my son again and tells him with an evil look on her face, "You better not ever work at HEB or you will be fired for this." My son was extremely embarrassed and hurt.
He was at the point of crying. He is 17 and a senior in high school, he plans on going to college so he is not dumb as she made it sound.
I don't know what her problem was but she should not be working as a cashier if she does not have patience with the customers. We did not say anything back to her out of respect for the rest of the customers but I would like to express my complaints here.
Preferred solution: Let the company propose a solution
Unprofessional
Heb - Turkey Review from San Antonio, Texas
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They do not give a darn about you. I saw two men shoplift in one in corpus and was told they don't care at night.
We have to pay higher prices and they don't give a flip. Those in charge are corrupted by greed. They will pay in the end, though. Giving to charity for a write off is not going to buy their way into Heaven.
Those that give for the right reasons aren't asking for tax write offs or publicity.
Keep right, keep speaking the truth. Stand strong and be righteous. The unrighteous will be tortured in *** for all of eternity.
In the grand scheme, let them have their filthy lucre. I'd rather be broke than broken.
Jason was walking his dog one morning when suddenly he realized, wait a minute I'm not walking Dave . It is Dave who is walking me.
He's the one that sniffs everything he's the smart one...yes Dave is my precios.
(Golum face). Not to mention he's got a great attitude lol.