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2.8

2018.02.03 I am handicap from the USAF, '71-73. There are more often than not unconscionable handicap parking violations by your certain customers, especially at the Manor / 183 store as well, Last night I was hit by an individual's driver door ~10:15PM.

He chose to act as an adult-child throwing a temper tantrum 'cause he and his female passenger were caught being lazy by parking in the handicap zone at the store's front. No handicap placard or license plate was displayed when I initiated my inquiry. Both attitudes and performances were atrocious saying the least! While I was seeking a manager in the store, the male driver approached me rather forcefully and aggravated saying, "I don't give a *** [for parking in the handicap parking space].

Little later he came out to the store's front cart area lambasting me while I was speaking with the on duty security guard AND two (2) other security guards, one of which works at the auto parts area from what I gathered. A female manager said making me the scapegoat, "You always come here causing a disturbance. You both need to leave" - very broad statements indeed! I had a rather lengthy, congenial talk with the on-duty security guard in the store foyer area whereupon he explained the situation in his dealing with handicap parking infractions and the unconscionable drivers.

He said he understood my plight. He said his hands are tied and cannot do anything, including calling the police! I finished the conversation resuming shopping for my few items. After checking out I wanted to speak to the female manager to explain and apologize but then "Charles" approached (He refused to give me his employee number).

He said she was not going to speak with me. Is that I.A.W. Howard Edward Butt Sr's & Jr's customer service policy? I certainly think not!

I certainly hope not! "Charles" gave me ANOTHER POLICY of the multitudes I've received from HEB store mangers over the tumultuous years concerning handicap parking violations. Because of the multitudes I've concluded HEB's policy on violations of parking in handicap spaces is wide, confusing, frustrating, etc. to say the least.

I've also concluded they don't give a hoot-n-holler either, jus' mildly saying. "Charles'" rhetoric was embarrassing, humiliating, disturbing, forceful, over talking, and rude saying least and not in private. I could not get a word in edgewise. During the "conversation" he essentially threatened me with a CTW if I disturbed his customers again.

NONE OF THIS WOULD HAPPEN IF HEB TOOK FULL OVERSEEING AND RESPONSIBILITY WITHIN THE BOUNDS OF THEIR PARKING LOT AND/OR WITH THEIR CUSTOMERS at HEB - Austin, 2701 E 7th St, Austin TX 78702 5**-**8-7328. I hold this HEB store directly responsible for this situation. The manager at HEB - Austin, 7112 Ed Bluestein Blvd, #125, Austin, TX 512-926-**** actually barreled out of the store cursing at me and telling me not to come back!! These other HEB stores I shop at are at fault and irresponsible too: HEB - Austin, 1000 E 41st St, Austin, TX 512-459-**** HEB - Austin, 2508 E.

Riverside, Austin TX 78741 5**-**8-3544 So it seems I can further conclude this problem is rampant at ALL HEB STORES!! HEB personnel and security do/will/can not handle the handicap parking violations!! Any further violations shall ensue widespread legal action taken upon HEB Corporate supported by other handicapped individuals for not upholding nor protecting the rights of bonafide, handicapped individuals. I, and I'm sure others, will not tolerate these violations any further!

No phone calls shall be accepted. This communication and other items are evidence in hand. David C.

Burdick 501 E. 8th Street Austin, TX 78701-**** dcburdi@***.com

Reason of review: Poor customer service.

Preferred solution: HEB is required to step up to the plate at this time taking full responsibility for handicap parking violations.

HEB Pros: No-thing tonite.

HEB Cons: Cannot add.

Location: 2701 E 7th St, Austin, TX 78702, USA

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