I have been an HEB customer for over 20 years. I first experienced the HEB on Brodie and William Cannon in South Austin.
I now shop at our local HEB in Dripping Springs. One of the first wonderful things I noticed about HEB was that their brands (HEB and Hill Country Fare) were actually better and cheaper than most of the name brands. We began buying HEB seasoned fajita meat, chili, breakfast sausage, and ridged chips. The first product we noticed that changed in quality was their fajita meat.
They began using the worst parts of the meat and began putting less and less seasoning. Then, we began to notice that their canned chili began became less and less meaty and more greasy. The last time we opened a can, it was inedible. It smelled like dog food.
The next HEB brand item that went south, in our opinion, was the breakfast sausage. It used to be quite lean and meaty. Something is being added to this product, because it does not taste right and is not cooking correctly. The texture has changed.
I would like to have it tested for quality, as I'm afraid it would not pass. Next, we noticed their chips began tasting fake and stale. We had to throw a brand new bag away after making sure it wasn't just my taste buds. Again, something is being added to this brand that was not being added before.
I am having to go back to buying the name brand products such as Wolf Brand, Owens, and Ruffles, because their quality is SO MUCH higher. Unfortunately, HEB's plan is to slowly get rid of all of these brands and only provide their brand. As many of you have noticed, the large name brands are being placed on the bottom shelf or the top shelf so that these products are not easily visible. They are also ordering less and less of these products so that we will not have an option.
I am very disappointed in HEB and their quality.
If I had an option, I would shop elsewhere. My wish is that HEB will go back to standing by their quality, or at least, provide the name brands that do.
Product or Service Mentioned: Heb Fajita.
Reason of review: Bad quality.