On Monday the 23rd of December I went grocery shopping as I always do after I got off from my work, around nine. Let me just say I am SO VERY DISSAPOINTED.
I Shop every week, I DON'T go grocery shopping anywhere else. I am a very loyal customer and I am so shocked that this happened. I bought your HEB brand hot cocoa mix with mini marshmallows because I figured "why not? I'm feeling festive." and there was a coupon that came with it.
I didn't open the box that night but I did later on that week. When I opened the box there was bright red and black tape on one of the envelopes. I kind of thought it was like a prize or something and then I took it out and its pretty obvious that someone cut open the envelope and then put tape all over it in order to not have to throw it away. I have never, ever had a problem at any HEB that I've gone to.
I am just so disappointed. I have family that works in the Houston warehouse and family that's worked in the Houston HEB store.
We are very loyal to your company. I know your company is big and things happen but I would let your warehouse people know that that's unacceptable and makes an unhappy customer.