On Monday the 23rd of December I went grocery shopping as I always do after I got off from my work, around nine.Let me just say I am SO VERY DISSAPOINTED.
I Shop every week, I DON'T go grocery shopping anywhere else. I am a very loyal customer and I am so shocked that this happened. I bought your HEB brand hot cocoa mix with mini marshmallows because I figured "why not? I'm feeling festive." and there was a coupon that came with it.
I didn't open the box that night but I did later on that week. When I opened the box there was bright red and black tape on one of the envelopes. I kind of thought it was like a prize or something and then I took it out and its pretty obvious that someone cut open the envelope and then put tape all over it in order to not have to throw it away. I have never, ever had a problem at any HEB that I've gone to.
I am just so disappointed. I have family that works in the Houston warehouse and family that's worked in the Houston HEB store.
We are very loyal to your company.I know your company is big and things happen but I would let your warehouse people know that that's unacceptable and makes an unhappy customer.