Port Arthur, Texas
Not resolved
Customer service
Product or Service Quality

Has anyone else been asked to leave your diaper bag in the front of the store because it's a backpack?????I've been shopping at the same HEB for years.

I went in today with my family had been shopping for over half an hour when my coworker asked me to come to the front to get the on-call phone. She was parked in the front. I grabbed the phone came back in. The manager approached me and said no backpacks in the store I showed her it was a diaper bag.!

It got ugly after that.I'm filing a complaint just want to know if anyone else has gone through this....???

Reason of review: Poor customer service.

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Yes, my 12 year old daughter was wearing this adorable purse/back pack that had Star Wars all over it and she got in trouble. She also showed them it had he personal hygiene and phone and money all in it. The man said he didn't care and kicked her out.

to Anonymous #1148018

I never received a response from HEB nor an apology of any kind

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