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I was checking out at heb and the cashier didn't even tell me the total she just pointed at the computer screen while giving me an ugly look , then I swiped my debit card and she rolled her eyes and said "Omg nothing but hispanics here " and I gave her a confused look...
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4.5
#1171838
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One of my kids fell out of a two seat HEB cart that only had 1 seat belt because my husband was busy bagging our groceries that the company pays employees to do. We spent alot money that day and had to bag our own groceries, like we have to do majority of the time. And...
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1.5
Marlin, Texas
#1169121
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Whent in just before Christmas to pick up a few things, employees all over the place stocking and taking things from the shelves completely in the way and mixing things up. Whent back today about three weeks later and it was worse everything was mixed up and they were...
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2.9
#1167036
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Heb - Racist Joke

Heb
#1170973
1.0
Details
A employee at the H.E.B. grocery store here in SW houston texas on kirkwood and Westihmer. Told my 6 year old daughter that "if she was her child she would have her tied to a rope...a nice leach" and then laughed. The lady name was Diana and she was a older white lady, who should have known better to make those type of remarks, especially to a family of color decent.
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Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Website

Heb - False Advertising

Heb
#1169055
2.4
Details
Had what I wanted just like the website said, but charged me more than advertised price. And when manager was asked if they could price match their OWN WEBSITE they said “no”. Next time I’ll just go to Walmart. False advertising doesn’t set well with me.
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Customer service
Diversity of Products or Services
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Website

Heb - False Advertising

Heb
#1169054
Had what I wanted just like the website said, but charged me $4 more than advertised price. And when manager was asked if they could price match their OWN WEBSITE they said “no”. Next time I’ll just go to Walmart. False advertising doesn’t set well with me.
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I have learned to hate HEB.

Heb
#1159724
You have done nothing to keep me as a customer, except monopolize tx. Then you treat my husband a truck driver delivering on New Year's Eve to your DC in San Marcos like he does not deserve to get home to me his wife who doesn't see him on Xmas or only 4 days a month and you get home every night. I hope you get to experience loneliness very soon.
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This girl at the HEB on Wooded Acres in Waco, TX was the rudest most patronizing human being I have ever encountered and I am astonished that she is allowed to be a cashier at this grocery store I love so much. Her name is Marlyssa, according to her name tag, and she...
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Anonymous
Anonymous

OP:Since you are this upset, the best thing to do is to send a letter to their Corporate Headquarters.That information is found on their website.

1.0
#1166487
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Somebody needs to remind HEB execs. that this is NOT 1905. Ma and Pa don't come to the store in Kerrville in their covered wagon anymore. There are too many grocery stores in Texas who offer SELF-CHECKOUT..HEB is not one of them. Standing in line for 20 minutes is an...
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#1162654
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This is a common occurrence with receiving bad meat and seafood at HEB. This marks the second time it has ruined a Holiday dinner. Christmas came and Christmas went without our meal thanks to HEB's supremely poor quality, service, product and overall experience. I...
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Anonymous
Anonymous

I also had several bad experiences with HEB'S meat .I bought a spoiled brisket, slimy bacon and sour chicken.The meat is not cold and this is causing it to spoil.Why can't you...

1.6
#1155440
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I had a grocery cart parked in the cashier line while I went to bathroom. When I came back it was gone. I yelled. There was no open in the line carts was blocking there. Bathroom area needs improvement have room for customers parking carts while going to bathroom....
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Anonymous
Anonymous

OP:You state this in your complaint.I didn't like: No rest rooms. But, you also stated that you went to the bathroom at this HEB location.So Exactly which one is true?

I didn't like
  • No rest rooms
#1150352
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Aug 2016 - I had lost my debit card - and I was needing food that weekend - DAN - Manager - not just the manager - but, ...wait for it... ((OOH big woooo) - an OWNER (they can all say that now)....no we won't take your check our machine says so....you have been coming...
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Anonymous
Dave

I use checks once in a blue moon at my local HEB and they've never told me no. I usually do it cause checks still do float, so I will do it the day before I get paid if I need...

Anonymous
Anonymous

You will find it difficult to locate a store that will take checks. Get a credit card and don't lose it.

2.8
I liked
  • Food
I didn't like
  • Distrust of loyal customers
#1148126
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Heb brand chilli watered down
So I opened a can of HEB brand home style chili today. The top of the can which I just opened dropped a quarter to almost half inch down into the product from the void of product. Then there was an eighth of a cup of water on the top of it period after straining said...
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4.1
#1146441
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Contact Heb

Mailing Address:
Heb
P.O. Box 839999
San Antonio, TX 78283‑3999
Phone:
(210) 938-8357
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I made an online curbside order on Saturday. When I went to check out I noticed right under the total due was..... *Each item includes a 3% fee for your personal shopper (example $2.25 for a $75 dollar order.)... I placed my order and picked it up and called customer...
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Anonymous
Anonymous

We have really gotten to the point where people are not only too lazy to go shop for food, but also whine about people shopping for them. You asked for a proposed solution, so...

3.9
I didn't like
  • Shoppers fee plus 3 percent added
#1146076
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