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Spoiled and rotten meat

1.3
Heb - Spoiled and rotten meat
Heb - Spoiled and rotten meat
Heb - Spoiled and rotten meat
Heb - Spoiled and rotten meat
I went to the store on 9/11/2021 to buy some meat and I end up throwing away the pros meat I bought. The smell of the ribs and the sirloin pork was so bad that it smelled like its rotten or spoiled. I just cant believe it. It happened to me once before and I didnt really think of it as big deal because it only one pack of spare ribs. But this time its not acceptable. All my pork meat that I bought smelled rotten and its soggy.

User's recommendation: Go to a meat market or maybe walmart.

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ID
#2862666 Review #2862666 is a subjective opinion of poster.
Loss
$80
Preferred solution
Let the company propose a solution
New Reviewer

1.0
Heb - Harassment during a call total refusal fo help replace an out of stock item on a delivery
I have just had major surgery and am handicapped, so I had to deal with this in a weakened state of body and mind to try to get a home delivery order to me so I can have some fresh vegetables and a treat. They removed two items from my order that were out of stock for...
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#3577757 Review #3577757 is a subjective opinion of poster.
Location
Katy, Texas

Can not access completed orders

1.0
STILL CANNOT ACCESS ORDER/PURCHASE HISTORY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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#3536392 Review #3536392 is a subjective opinion of poster.
Location
Port Arthur, Texas

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Verified Reviewer New Reviewer

4.3
Last night, just before closing I parked next to some shopping carts that were turned upside down. I didn't think anything about it and thought maybe someone flipped them over as some kind of prank. I was only going into the store for 5 minutes so I didn't really think...
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2 comments
#2176413

Ok, it is weird that he was standing there glaring at you (if he really was). But be honest, did you park in such a way that the guy couldn't get to the carts?

Did you speak to him in a hateful manner?

Personally, whether I was going to be 30 minutes or 3 minutes, I would park correctly and I would have just ignored the guy and left. No sense in baiting someone that you can tell is already angry.

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#3529159 Review #3529159 is a subjective opinion of poster.
Preferred solution
Apology

We, your customers, are very unhappy with all the name brand products being replaced by H.E.B. Products. Those of us who actually cook want the products we have used for all these years. Today my husband found only 6 loaves of Natures Own Honey wheat bread on the...
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2 comments
#2171087

Shop elsewhere. Problem solved.

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#3505056 Review #3505056 is a subjective opinion of poster.
Location
Schertz, Texas
Cons
  • Disappearing name brands
Preferred solution
Let the company propose a solution
New Reviewer

Elgin, Tx. Store needs better management as shelves are always bare and can't be consistent with products. Either build a bigger store or hire more help.

Heb - Elgin, Tx. Store needs better management as shelves are always bare and can't be consistent with products. Either build a bigger store or hire more help.
Heb - Elgin, Tx. Store needs better management as shelves are always bare and can't be consistent with products. Either build a bigger store or hire more help.
Heb - Elgin, Tx. Store needs better management as shelves are always bare and can't be consistent with products. Either build a bigger store or hire more help.
Heb - Elgin, Tx. Store needs better management as shelves are always bare and can't be consistent with products. Either build a bigger store or hire more help.
Heb - Elgin, Tx. Store needs better management as shelves are always bare and can't be consistent with products. Either build a bigger store or hire more help.
Heb - Elgin, Tx. Store needs better management as shelves are always bare and can't be consistent with products. Either build a bigger store or hire more help.
Shelves are never stocked. Can not find products that normally buy. No consistency on anything. Compared to other HEB stores this one has gone straight downhill.
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#3465449 Review #3465449 is a subjective opinion of poster.
Location
Elgin, Texas
Pros
  • Good selection and products usually
Cons
  • Empty shelves

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No seme aplicaron los cupones que tengo en mi cuenta y page mucho más de lo que deveria

2.8
Heb - No seme aplicaron los cupones que tengo en mi cuenta y page mucho más de lo que deveria
no sema aplicaren mis cupones y pagina demasiado hola tratar en Liniay si Solo yo desis que iba una paginaar 19 y sentados y compré otras cosas más q no pasaban de 15 dolares y pagina 45.35 mas las taxones
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#3460746 Review #3460746 is a subjective opinion of poster.
Location
San Antonio, Texas
Cons
  • Sin contacto con el autor del manuscrito enviado
  • Menospreciado
Loss
$15
Preferred solution
Full refund

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Verified Reviewer New Reviewer

HEB SEGUIN Discriminatory Horrible service

1.0
I called the seguin Texas HEB ten minutes to 7pm And I was told my order was canceled by ISSAH he was so rude and dismissive.He lied and said he was the manager.I said they didnt even call me and tell me they canceled my order.He said the e commerce said they couldnt verify my card.So why wasnt I notified?He told me it wasnt his problem.Then he hung up in my face.I called e commerce their department that does the card verification is closed on the weekends thats lie number 2.when I called back He said Bailey was the one who told him the e commerce couldnt verify my card I knew that was a lie cause the accounting department was closed.Then I called and spoke with James I explained the situation to him he said he would call back never received a call.I spent two hours calling the store nobody answers!This is not the way to treat customers!This is very ugly!I do not want to speak to charlotte because she defends her employees when they treat the customers with disrespect.I do NOT want to speak to James because he ignores me and tells his employees to ignore me obviously.Its like a total game to them.Please have the DISTRICT MANAGER contact me ASAP 830 460****

User's recommendation: Do not use the curbside service or refer to James for help he helps nobody.

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#3437648 Review #3437648 is a subjective opinion of poster.
Pros
  • Product
  • Easy to register
  • Good place to get reviews
Cons
  • Lack of responsiveness
  • Customer service nonsense
  • No contact with author of submitted manuscript
Preferred solution
Deliver product or service ordered

H‑E‑B Kerrville appalling produce section

New store and to try to get green LETTUCE not pre wrapped iceberg is virtually not possible, if green leaf, red tip, or romaine, that most probably has fallen off the truck coming from California and picked on a later truck, plus floor always nasty

User's recommendation: Beware if you want fresh lettuces.

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#3389353 Review #3389353 is a subjective opinion of poster.
Location
Kerrville, Texas

Gift card

Having problems accessing money on gift card in the amount of $20.00. Have tried several times it failed
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#3379192 Review #3379192 is a subjective opinion of poster.
Location
Cleveland, Texas
New Reviewer

Store quality

The HEB store in Livingston Texas is just too small. There is no customer service desk. This is ridiculous. The store is very busy. There needs to be a place that customers can conduct business. In addition, the parking lot is just way too small. It gets grid locked with cars. There is no pharmacy, there is no deli, there is no bakery. The area is loaded with people and we need a bigger store with the above mentioned and more selections. Please consider the Livingston area growing so rapidly. Thank you

User's recommendation: Go early.

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#3328225 Review #3328225 is a subjective opinion of poster.
Location
Livingston, Texas
Preferred solution
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New Reviewer

Selling bad tamales #412** ***** *

1.8
Heb - Selling bad tamales #412** ***** *
Bad tasting tamales bbbbbb bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbad

User's recommendation: Don’t buy this product.

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#3297747 Review #3297747 is a subjective opinion of poster.
Location
Lubbock, Texas
Loss
$10
Preferred solution
Full refund
New Reviewer

Delivery time for my wedding dress

Pi cannot get untouch with anyone by phone call to ask where my dress is and I cannot access my emails unless you can send me a tracking number by text message please
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#3265364 Review #3265364 is a subjective opinion of poster.
Location
Camberwell, England
Pros
  • Pharmacist shannon
  • Threw a chesse cake inn
  • Convenient location close by for me to shop
Preferred solution
Deliver product or service ordered

Poor Management

1.5
On 12-19-2021, I waited over 30 minutes @ the Customer Service in Buda, Tx. I informed the manager named Miranda about my long wait and slow service; yet to my surprise Miranda seemed to not Be Concerned or Care at all.

User's recommendation: Don’t shop @ Buda, Tx. H.E.B., unless you don’t mind High School Students acting as Managers.

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#3178469 Review #3178469 is a subjective opinion of poster.
Location
Kyle, Texas
Cons
  • Bad managment
  • Terrible management solution

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Verified Reviewer New Reviewer

All the times I have shopped at HEB, your customer service has been 90% fantastic. Employees are great for on the spot problems' I am having problems, no matter which HEB I shop at for handicapped parking. Never mind all those years parking in the back of the parking...
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1 comment
#2107241

Your statistic is wrong. 34% of the US population is 50 and over.

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0 0
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#3147733 Review #3147733 is a subjective opinion of poster.
Location
Schertz, Texas

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Verified Reviewer New Reviewer

4.6
Update by user Dec 01, 2021

Please repair the HEB APP. THE TIPPING DOES NOT ALLOW TIPPING UNDER 20.00.

Original review posted by user Dec 01, 2021
The HEB app did not provide lower than 20.00 tipping. That's why I called for help. I almost defaulted my checking account! Please fix this glitch. Thank you, Janet Roberts
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3 comments
#2111750

I hate to say this, but that other person is not harassing you. You two are simply having a back and forth discussion.

There is nothing you can do.

This is the internet and people are going to tell you off. If you cannot take that without getting emotional maybe you should leave.

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#3115553 Review #3115553 is a subjective opinion of poster.
Pros
  • Good variety of brands
  • Good quality
  • Good food good prices
Cons
  • Heb app glitch
Loss
$20
Preferred solution
Let the company propose a solution

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