This particular complaint is just the latest in a long line related to the store at Austin Hwy and Harry Wurzbach. With the exception of the cashiers - who are virtually all very polite and personable - and at least one of the management team (who actually went out of his way to ask if he could help me while I was looking perplexed in the produce department)- no one at this store seems to know how to interact with the public.
Today, I tried to fill a prescription at the pharmacy - and was told that unless I could provide certain information, they couldn't fill my prescription. The would-be crucial information was my husband's birth date: yes, the policy is under HIS name. But even so, this blind-sided me - he has been dead for 23 years, and none of my other health care providers or pharmacies have required this information. And I was on foot, having walked to the store to get this prescription filled. The icing on the cake? The clerk was rude!
I won't be back. I walked an additional mile to Walmart, where my late husband's birth date wasn't an issue. If your customers think Walmart has a better business model - and are willing to walk twice the distance in the Texas heat to shop there - maybe it's time to rethink things. Hmmm, HEB??